2 weeks ago, I flew United from ORD to MIA, non-stop, and took my golf clubs with me. This was my first and last time travelling with my clubs.

When I arrived in Miami around 1:00 p.m., I was informed that the clubs never made it on the plane, but they would be coming in on a later flight, eventually being delivered to my hotel. Once I arrived at the hotel, I let the bell captain know what was going on.

After dinner, I spoke to the bell captain and he said that my clubs arrived and had been delivered to my room. I didn't think to go check, and went to a party in one of the hotel ballrooms.

When I returned to my room, far from sober around 2:00 a.m., there were clubs in my room, but not mine. United had delivered the wrong clubs to my hotel, and my clubs were sitting in someone else's possession. The only thing in common was that we both had the same first names.

After a few phone calls, I was able to locate the owner of the clubs and arrange for United to come make a quick swap. My clubs were safely delivered to my room around 4:00 a.m.

Thanks United.