Yes, I have had issues claiming the compensation at a RI in VA (close to DC), on the phone with Marriott (before the merger) yielded nothing, not even a point when my kids got cuts from the broken swimming pool.

You get nothing if the hotel doesn't follow the rules. Using mobile check-in basically let the hotels do whatever they want with the welcome gift because they have pushed the ball to us to have to actively go to the front desk and ask.

I'm ok as long as the points posted.