Originally Posted by matmatlr

Indeed !
I had a discount % applicable on F rates (no restrictions) only for MEX.
When I signed the contract at the beginning of the year, this special % was not listed in the appendix but my sales contact confirmed me it was normal as it was an "exceptional" discount %; however, as it was confirmed from her by mail, it would applicable and they would deal internally between P & sales department.
I used this special % twice since the beginning of the year.

Today, the same sales contact just informed me that it's no longer available (despite her confirmations by mail earlier this year) and that if I wanted a cheaper direct flight, I could fly J