Originally Posted by
San Gottardo
Sorry, I must be daft, but I'd love to understand the facts: so you had a signed agreement in place with Air France for special rates between you/your company which gives/gave you access to preferred rates. Now they unilaterally simply declare that they are no longer bound by that agreement?
Indeed !
I had a discount % applicable on F rates (no restrictions) only for MEX.
When I signed the contract at the beginning of the year, this special % was not listed in the appendix but my sales contact confirmed me it was normal as it was an "exceptional" discount %; however, as it was confirmed from her by mail, it would applicable and they would deal internally between P & sales department.
I used this special % twice since the beginning of the year.
Today, the same sales contact just informed me that it's no longer available (despite her confirmations by mail earlier this year) and that if I wanted a cheaper direct flight, I could fly J
