Originally Posted by
matmatlr
I, now, have a feedback from my sales contact that the discount % she confirmed me by mail beginning of the year is not applicable any longer
They applied it twice this year but from now on, I will not benefit from it while I have a confirmation by mail
Sorry, I must be daft, but I'd love to understand the facts: so you had a signed agreement in place with Air France for special rates between you/your company which gives/gave you access to preferred rates. Now they unilaterally simply declare that they are no longer bound by that agreement?