Originally Posted by
matmatlr
Coming back to my booking nightmare experience...
I, now, have a feedback from my sales contact that the discount % she confirmed me by mail beginning of the year is not applicable any longer
They applied it twice this year but from now on, I will not benefit from it while I have a confirmation by mail
If any of you have some upper management contact in Sales department, please PM me as this answer is a joke
Sad to read.
If i was you i would stop wasting my time.
Send a final mail to ulti asking them to escallate and share you will take your business elsewhere.