Originally Posted by
WineCountryUA
Difficult to use perhaps, "never" for all users is inaccurate as there are regular reports of the passes being used. It is not common for the sign to be up at SFO, been some time since I have seen it. Was it true for all three SFO UCs?
That said, they are harder to use than the impression in the TV ads. Your credit card is the correct avenue of remedy as its is a credit card provided benefit and that is Chase (that is who took your annual fee), not UA.
Fair critique on my use of "never", just bitter. Also, these were purchased with a non Chase/UA CC. This all started as a gift to a friend and his family heading to FCO. At this point, i'm trying to find anyway for the passes to get use.