FlyerTalk Forums - View Single Post - American charging $10 for refund of "fully refundable" Business Flexible fare?

Jul 24, 2022 | 4:11 pm

#15

VegasGambler

FlyerTalk Evangelist

Join Date: Oct 2014

Posts: 10,906

I would still file a DOT complaint.

AA indicates that the ticket is fully refundable, with no caveat about this tax. That means that they are on the hook to refund it. If they can't get their money back from the DR government, that's between them and the DR government. Your agreement is with AA, and your agreement specifies that you are due a full refund.

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