Originally Posted by
WineCountryUA
Difficult to use perhaps, "never" for all users is inaccurate as there are regular reports of the passes being used. It is not common for the sign to be up at SFO, been some time since I have seen it. Was it true for all three SFO UCs?
That said, they are harder to use than the impression in the TV ads. Your credit card is the correct avenue of remedy as its is a credit card provided benefit and that is Chase (that is who took your annual fee), not UA.
I called into Chase and asked for an extension after a friend was turned down at ORD. The representative at Chase said I will receive a letter in 10 days because they hav to escalate. The letter did come in approximately two weeks and basically said that the passes are good until they expire. No extensions! Luckily three days before expiration another friend used it at SFO