Hello!

I still can’t figure out with the support service whether there should be a choice of a welcome gift in Residence Inn hotels?

According to them, some Residence Inn hotels may not have a welcome gift, therefore they do not offer choice, therefore they do not compensate for the lack of choice, which is required by the rules

Referring to the original source, the Bonvoy rules in paragraph 4.3.c (iii) :

iii. Elite Welcome Gift. Platinum Elite Members and above receive one Elite Welcome Gift (of their choice where multiple options are offered) on a Stay of one or more consecutive nights as described in 2.1.d, even if they check in and check out of the same Participating Property within 24 hours. The Elite Welcome Gift for Platinum Elite Members and above does not include the Elite Welcome Gift of Points which is for Gold Elite only (see 4.3.b). Members who select or receive Points as their Elite Welcome Gift and have designated their earning preference as Miles will need to initiate the transfer of Elite Welcome Gift of Points to Miles as described in section 2.3. If the Elite Welcome Gift is not offered at time of arrival, compensation applies (see below). Choices vary by Participating Brand:




I don't see exceptions to the rules anywhere.

Has anyone had personal experience in hotels of this brand, have you been compensated for not providing a choice of welcome gift?