Stayed here 7 nights in July for leisure travel...Wife and myself. We were happy with the room hard product, but very disappointed with the hospitality experience. Did not feel up to standard to other LMs we stayed at before.
20th floor corner suite (partial living room) was great. Didn't get upgraded at check in despite Elite status...so I asked the next day for a room with a larger bathroom and they happily obliged with a complimentary upgrade to the corner suite.
Breakfast buffet was decent, nothing special though.
Service issues... the front desk staff were overwhelmed with the number of business travellers and the desk seemed understaffed. There were instances where I called Guest Services and no one answered...So I went to the front desk and they tried calling Guest Services and got no answer either.... staff do seem like they are at a trainee level. Not so comfortable dealing with guests. They seem nervous and lack hospitality acumen. Several instances of this...but the biggest problem came on the last night. My wife and I come into the hotel at 22:00 on Saturday night after attending a show at the Opera House. A doorman stops my wife and asks only her for her name and room number and verifies it on his clipboard before letting her proceed. The doorman did not address me at all. Basically this doorman thought my wife was a hooker (who was not a guest) and I was her John (who was a guest). Door policy to stop "unregistered guests" from entering guest rooms aka preventing escorts and prostitutes from visiting the hotel on weekend nights...but I don't even look like a sex tourist, nor my wife a sex worker. We'd been coming and going together through the bloody hotel for the last 6 days and this new doorman wasn't told to be mindful of the existing guests?? Anyways my wife's feelings were hurt. I spoke to the Duty Manager and they apologized, promised additional apologies at check-out and a "Le Meridien Saigon Gift," and late check out at 18:00. I insisted on speaking to whoever approved of this door-check policy, the assistant GM or the GM. The next day our keycards stopped working past 16:00 so they had to re-program them and then when we actually checked out, a different Duty Manager just gave a boilerplate apology, and no gift, and no GM or Assistant GM present to address our concern...As if the staff doesn't even understand how they've made us feel unwelcome as guests.

Prior to staying at the LM Saigon, we were at the JW Marriott Phu Quoc and the JW's hospitality and attentiveness makes the LM Saigon hotel look amateur and quite frankly, pathetic. The JW Phu Quoc was honestly one of the best hotel resorts I've ever stayed at. I should write a post for that thread because it was so great. But because we went from the JW Phu Quoc to the LM Saigon, the difference was like day and night. The LM Saigon definitely didn't live up to my standards for hospitality, and the service recovery was very poor. I could've argued on our behalf further upon check-out but we were tired of dealing with the numerous service mis-steps and didn't think it was worth it because The Duty Manager and Loyalty Manager didn't need to hear our words, it's the General Manager (Justin Malcom, the Australian bloke) who needs to hear it. As a hotel, you absolutely cannot have discriminatory policies where you instruct doormen to interrogate guests walking into the hotel based on whether he thinks they look like prostitutes or not... its f**ked up...We've never had this happen to us at any other city hotel or Marriott hotel period.
Can't wait for the new Marriott hotel to open in HCMC...hoping it will be better and similar to the Marriott Shenzhen Nanshan.... FlyerTalk posters said the LM was better than the Renaissance and Sheraton Saigon, but the LM disappointed us greatly with its poor hospitality.