Originally Posted by
emcampbe
ive had something similar get credited (though not with AC). AC policy probably wouldn’t matter, as United is the one that would need to provide the credit
we were booked on TG (booked directly via TG) on BLR-BKK-TPE. BLR-BKK ended up being something like 3+ hours late, and we were rebooked on China Airlines for the connecting segment (ughh…I’ve tried to block that flight from memory…was hoping they’d put me on EVA but no luck). Anyway, after travel, called in, was told to email the MPSC with info and they ended up crediting them mileage. This was in early 2019, IIRC.
i sent in a request with the pertinent info. to the MPSC (
[email protected]) with the original Thai email confirmation, copies of the original TG BPs for the BKK-TPE segment we missed, as well as copies of the China Airlines BPs for the flights we needed up being rebooked on. Not sure if we needed all of that stuff, but that is what I sent in. It took a few weeks, but everything was eventually credited.
This is a huge grey area but I would actually expect AC's policy to be more relevant than UA's since AC is the one that has to pay UA for the mileage credit. If UA rebooks a UA MP member on an OAL flight it's clear because it was a UA ticket that UA was going to internally 'pay' itself for the credit. In the AC->OAL case AC can't automatically credit UA on the basis of the OAL flight since the OAL isn't a MP partner but they also, in my mind at least, would have to initiate the manual/exception credit because UA isn't going to take the financial liability for a flight/IROP that they had nothing to do with (in other words, had the flight operated normally, AC would have paid* UA for the credit; if AC initiates the credit than UA still gets paid, if UA unilaterally credits than they've lost the revenue* from AC and also added the liability for the future mileage redemption)...
*- Not privy to the back office procedures, of course, but I imagine each mile credited has a value associated with it and on a monthly/quarterly basis each airline on the net deficit side of the equation pays the net surplus side for the difference.