Originally Posted by
kiwifrequentflyer
I will be honest, I wondered if this was something that they had just been told to say and thought it was strange that they would have removed the ability to see it for their staff.
The staff definitely have the ability to see it. With all the new staff, they probably haven't been told how to search for R. NZ use a tool called QikSilver. When searching a city pair, R class won't appear. Instead, the availability will look something like:
C9 D9 Z9 J4
When expanding the view, they can see true availability (but not R/I availability):
C27 D25 Z16 J4
Part of QikSilver allows for the search of a specific booking class (which is the only way to see R). When searching for R, the availability would look like:
C9 R1