Originally Posted by
LyingFlat
A lot of it comes down to who you get on the phone.
They have a lot of new staff who are probably under instructions to not let people know if R is available. I've spoken to to several 'old hands' and they can definitely see if R is there. I did so on a trip to SYD earlier in the year. Booked the flights, submitted my UGs, and they were immediately cleared into R.
I will be honest, I wondered if this was something that they had just been told to say and thought it was strange that they would have removed the ability to see it for their staff.