Big mistake
I had a personal gold card last June and accepted a retention offer of 30k points. I forgot I upgraded the card to platinum with an offer of 100k points in October. Annual fee for my card posts in June and I ask amex if there are retention offers. Nothing offered so I cancel card in July. Just found out today my 100k points are gone just 4 months short of the 12 month contract.
not sure if there are any data points on getting this reinstated. Long time member of Amex. Supervisor on chat said nothing he could do for me but will have a manger call me in 2-3 days.
I know it’s my mistake but I chatted with the reps for like 3 weeks prior to cancelling my card and no one once mentioned that I had an upgrade in October and would lose my points. They only pointed to the retention offer I received in June, so I thought I was safe. This was a total misunderstanding.