Originally Posted by
corporate-wage-slave
I don't know if it is the same for you, but sometimes on the BA version of WorldTracer it works better in Incognito mode with any cookie blocker (etc) switched off. But at some point if you don't get any further you will need to call TAP and get the baggage information updated. The UK number is (+44) 345 350 0100. You could also Follow and then Direct Message on Twitter, by the looks of it they do respond within 24 hours.
The problem with their WorldTracer site is there's a Javascript error, it doesn't work because of that, you can click edit for Contact Information and it works but when you click edit for Personal Details nothing happens because of the error.
I've also DM'd them and tweeted at them on Twitter a few days ago. It doesn't look live they've even read the DM and they definitely haven't responded to the tweet.
I'll give the UK number a try, I tried a Portuguese number given to me by their customer service and it only works Monday through Friday.
At this point, I would have been thrilled if my luggage had been sent to my house, at least then I have it back but they ignored the WorldTracer info that I wouldn't be in Marrakech anymore and sent it there.