Originally Posted by
Beano
When you have 2 RU lodged on the first minute the flight was released (lodged four months ago) and the upgrade is still pending is it worth talking to the contact centre or can not it be reviewed manually?
If they release R class after your RU is requested, you won't get upgraded immediately.
The first person to sub their RU after R class released will get the immediate upgrade.
Not much the call centre can do unless you ring in the Goldilocks zone where R class released & no one has subbed an RU yet and the can manually send it to the RU team to manually apply.