Originally Posted by
beerandpork
Side question: we booked a flight from AKL-SYD in Nov. My wife is about to hit Elite status so we were going to use her Gold RUs to go from Y-J but the AirNZ website says "upgrade unavailable". There's plenty of J availability. Any idea what could cause that? Should we try calling?
Are you on a 77W or 789 or A320/1 flight? Only the widebodies has J. They are also almost continuously redoing schedule and balancing which flights are widebody and which are narrow depending on demand, which results in seatselect, etc getting locked for a bit..