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Thread: Travel voucher not able to rebook online?
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Old Jul 22, 2022 | 5:35 am
  #11  
pazza2000
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Join Date: May 2009
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Originally Posted by Paxing
  • Today I set time aside and went through all the steps and links again. After some 15 mins or more - suddenly I got the correct bot.
  • They said up to 40 mins wait and I was answered after about 25.
  • Went through everything and was about to answer a security question to prove ID and ...
  • bot reverted to first greeting and started all the same questions again.
You could say I am not impressed. I have two vouchers I have to do this for ...

Whilst I was waiting, I had the phone going to a delivery company who said I had to reply by 18:30. I got their muzak for (wait for it) 40 minutes! After which the call was force released and no chance to get through. You could say ...
I would call, once you eventually get them on the phone they are very capable.
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