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Old Jul 22, 2022, 2:14 am
  #293  
nomadabroad
 
Join Date: Feb 2022
Programs: QRPC, BAEC
Posts: 683
Originally Posted by MaxFlyer
InterestIng article on this from Head for Points which includes firm words for airlines from the CAA and CMA about customer treatment and legal obligations in general.

https://www.headforpoints.com/2022/0...stomer-rights/
I have mentioned repeatedly above that what BA is doing is illegal, at the point of cancellation they need to offer either a rerouting or a refund at the same time. The “we don’t have arrangements in place yet, so call back next week” excuse won’t cut it.

and as mentioned again, availabilities with QR may be sparse due to world cup + Heathrow cap extending further into October half term breaks so can understand why people prefer not to just sit around…..
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