Originally Posted by
stargold
For a Diamond at a luxury property, in Asia no less, it would definitely put me off if they responded as they did. (The poster clarified why only the King room could be booked)
I would be OK if they just acknowledge my request and say that IF a twin room is available, they would give it to me.
Agree 100% regarding luxury properties in Asia. I am currently at IC Danang Sun Peninsula right now, and staying on points too. We got upgraded to Club Suite Panoramic Oceanview without asking.