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Thread: UA Premium Service agents (GS, Polaris & UC agents) to wear gold banadana or ties
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Old Jul 20, 2022 | 7:31 am
  #43  
n8-the-gr8
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Originally Posted by FlyingHoustonian
I had a very lovely GS rep greet me by name at D3 tonight on the way to KC. And I learned that apparently GS reps wear a yellow neckerchief/bandana to be better identified. All these years as a GS I had no idea lol. The more you know...
That's actually no longer true. It used to just be GS reps that wore yellow but now it's a larger group of "premium service" ground staff agents including all United Club agents and Polaris agents.

So seeing a yellow scarf is no guarantee that they are taking care of GS customers nor does it indicate whether they're familiar with GS rules and exceptions.
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