FlyerTalk Forums - View Single Post - Long Call Centre Wait Times

Jul 19, 2022 | 1:24 pm

#541

canadiancow

A FlyerTalk Posting Legend

Join Date: Sep 2012

Location: SFO

Programs: AC SE MM, SK Gold, Bonvoy Plat LTG, Hyatt Glob, HH Diamond

Posts: 47,287

Quote:

Originally Posted by D404

Currently on minue 100 of the FOTSG line (will reach back up to at least 50K this year... but sat at ~24500 atm).

I shouldn't even have to call. Had a swap from Jazz Q400s to Rough A320 on a J ticket, and of course it shoved me in Y for those segments. I can select other flight combinations with premium rouge, but not the flights it allocated me... so: phone. Maybe if their IT worked they wouldn't have 3 hour waits.

I see two big causes of hold times:
1. The system can't do everything it really needs to be able to.
2. People like me who have been flying AC for long are so accustomed to it being able to do NOTHING that I tend to call to sort things out that the system probably can do now. Though I'm trying to re-train myself to try the website first.

Reply