Originally Posted by
KingCanute
If you are changing origin and destination without any major involuntary changes having been made to your current booking, you may be seen as effectively cancelling one ticket and booking a new one. You will need there to be avios availability on the new route and dates. There may or may not be an adjustment in the amount of avios required compared with your existing ticket routing, and to the taxes and fees. QR may or may not choose to ask you to pay the non refundable booking fees again, if they deem you are actually cancelling and booking a new ticket. Depending on your membership tier in QRPC, there may also be a cancellation fee if QR deem you to be cancelling your current ticket to book the new one.
The Doha call centre is open 24 hours and cheap to call using Skype or similar. The contact number for your membership tier will be on your QRPC dashboard once you log in to your account.
Alternatively you can send them a message via Contact Centre from your QRPC dashboard, selecting from the appropriate drop down message subjects, and telling them which flights you want to change to. If there is any fee to pay they will place the new itinerary on hold and tell you how long you have to pay this. There will then be a payment link on the Manage My Booking page for the reservation.
thanks for the detailed reply - am expecting an increase in Avios but a refund in fees comparing original vs. new itinerary, but am hoping I only get charged the $25 change fee vs. losing the booking fee.
going to submit via the contact center per your suggestion
thanks!