Originally Posted by fakecd

also a warning. CX is running this scam "fly worry free" where you can change ur ticket date as much as you wish. for all tickets you can do this online (industry stanard, no surprise there) but i learned hard way that for redemption ticket all free change needs to be done using phone/hotline or you pay 25USD for self service on web.

so knowing awards seat are fluid and they never answer the hotline (i waited 4hr this week) i had to fork out 25USD for change to do it myself