Originally Posted by
miles_navigator
... Wondering for others that experienced something similar, is this a big deal or standing at line w/ an airport agent on day of the flight will fix it. My flight is on a Sat evening and thinking of going down to EWR Friday night when 24 hour check in opens to get sorted out in case they need to chase down people in back end IT support.
Others have reported issues with smart phone app passport scanner (especially with the new shiny passports) and then had no problems with airport check-in. Believe the airport process, software is different and used a more traditional reader. Doubt it will take any time but don't remember anyone else reporting the same problem you are reporting.