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Old Jul 17, 2022 | 11:48 am
  #349  
miles_navigator
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20 Years on Site
 
Join Date: Feb 2005
Location: EWR/JFK
Programs: AA GLD 1.xMM, MAR SLV, HH DMND, IHG PLT
Posts: 900
Question Scanned new US passport as Russian (and can't change) - go figure!
So after spending hours on the Travel Ready Center trying to scan passports my new US passport scanned as Russian on my profile...all the data is the same as my US Passport except for the nationality selection. The software doesn't let me change/ update/ delete.

I have spent 2 hours on told trying to get this resolved to no luck.

Question: can airport agent re-scan and over ride when I show up in person at EWR?
Last year, I had a different technical glitch (SQ award ticket flying UA metal) and almost missed my vacation because they had to escalate and chase down a back end SW support team at the airport. Don't want to repeat that again this year.
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