I've just had a six night stay in a "Family Pool Terrace" with 3 rooms and a private pool. It was peak season (we didn't have much choice of dates/hotels). Whilst I felt the hotel was respectable, I've got to be honest you'd be better staying here in the off season where the offerings are likely to be very similar, but for a much lower price (we paid about EUR1600/night, which is in line with the other room prices, where normal rooms were about 550EUR/night). Originally we'd planned to upgrade to an all inclusive package, but on arrival the price had gone up from an initial quote (to 140EUR/adult) and we realised with the hotel pricing we weren't likely to get value for money, and we heard complaints from someone on this package that it limited the restaurants a lot.... and there aren't many of them, see below. There was zero status recognition, not even a "thankyou for being platinum" or a welcome gift offer on check-in, I could have probably claimed the platinum gaurantee if I thought the English was going to be good enough to understand.

I'd say the posts online and in this thread are probably fair - service wasn't five star. It wasn't entirely "miss", but there were definitely a few instances of missing dishes or arbitrary 30-60 minute waits for food. This wasn't due to staffing - as there were lots of staff around (I counted 1 staff member per 2 guest tables), so it is more of a training and management issue. However the hard product is good - nice rooms, good space and resort, and a pleasant, if small, beach and swimming area. Overall my family was very happy here, and if I'd paid about 50% of the price I'd have been satisfied. The point about "claiming five restaurants" is something else to be aware of - there were odd opening days even though this was peak summer, in terms of restaurants:

• Stella: Used for breakfast buffet, and dinner (very meat heavy, steaks and similar)
• Bodrum Blue Seafood Restaurant / Bodrum Blue Mediterranean Restaurant / The Beach: This is actually just one restaurant with slightly different menus being offered. We ate most meals here as it was right next to the beach and had a good variety of Turkish classics, pastas, pizzas and seafood. There was also fresh fish on offer, but it was incredibly expensive (40-80EUR/kilo for sea bream/bass for example) so we just stuck with the menu options
• Toro Pan-Asian Restaurant: Didn't try, but the space looked nice

There was also a separate spa/wellness area that we didn't use, but seemed like the kind of place you could go and eat wheat-grass for a week to stay healthy.

Those looking to save money can visit some of the nearby restaurants you can find on google maps - I felt they were a little inferior to the LM, but they were priced 50% or more lower, accepted credit cards and charged in local currency. Otherwise, mains were around 20-30EUR, appetizers about 10-20EUR and soft drinks were 5EUR. Cocktails were super pricey (approx 15-20EUR) and there were very few wines that were less than 50EUR. Our room also had a dishwasher, massive fridge/freezer and oven hob, so you could self cater, and they gave us 6 large bottles of water a day.

We didn't make it into Bodrum as the resort is very far away, which we were aware of, it is essentially self-contained. There is a very steep incline from reception to the beach, but there were always 3-5 golf buggies taking guests around, which certainly did work well (I get the feeling the staff enjoyed this driving far more than serving in a restaurant). I think if staying at the hotel you're better to have a hire car, as then you can explore the nearby towns, pick up groceries and see Bodrum

How could the hotel hit its 5*/price range:
1. Offer free drinks/nibbles on the beach and by pools: There was very little interaction here with staff except to get a beach towel (for which you needed a towel card, 15EUR if you lose it!), and they could up-sell you cocktails
2. Train the restaurant staff on basics, such as repeating back orders, confirming delivery priority, confirming time to serve, watching the tables etc.
3. Do a status welcome gift, including a bottle of wine, in the room on arrival. It's been a very long time since I didn't get a little gift and hand written card at a hotel, and most of them are a lot cheaper than this one
4. Get rid of the towel card concept. It seems to be poorly enforced, but trying to scam me for a 15EUR replacement card when I'm spending 1500EUR for a room just feels stupid.
5. Give guests an information booklet on the resort, electronic is fine. There was no resort map, and no details on things like the open air cinema films, restaurant openings, and timing, or of nearby facilities, such as a children's playground about 200m away
6. Open the children's club for more than once a day.. There are 2 children's pools and a club, but it only did one activity a day (t-shirt painting) , and was otherwise closed
7. Add a few al-la-carte food options to breakfast, Turkish themed, that are more than just the egg chef's omelette - the Orientbank Autograph in Istanbul did this way better for 30% of the room rate with things like shakshuka, poached eggs with sauce, eggs benedicts etc

Final point, finishing on a positive - the pictures online don't show that since launch the resort has been greened, there is now a lot of shade and trees around, which are welcome in summer. Our room was nicely shaded during a lot of the day - helpful in the hot summer sun.