The only relevant statement from the letter:
"We are writing to inform you that after a recent review of yourAmerican Express® account(s)referenced above, we have cancelled the account(s) based on adherence to regulatory guidelines."
What guidelines? And so they can keep my points? AND my annual fees I just recently paid (but was more than 31 days ago)? Doesn't seem fair to me, nor how any company should treat any customer.
Originally Posted by
llary
Would you be able to share any more details from the letter and your usage of the card? Biz or personal? Do you have any other Amex products?
Personal Centurion. I had the Biz Centurion but cancelled it over a decade ago as I didn't see a reason to justify the two annual fees, but in hindsight, the business Cent would have been better. I had one other Amex business card I almost never used, moved most my spend over to Chase some years ago for the better points and, in my experience, service.
... first look at your credit reports to see if there is any activity that you do not recognize...?
100% perfect credit, always have had. Never missed a payment in my life on anything. Just checked again, nothing.
Originally Posted by
nyc2cal
...or they think you are laundering money with the card.
Yet, the forfeiting of the points and the annual fee seems unwarranted even under these circumstances (after all, "thinking" your usage pattern could be money laundering is not proof) and I would push hard that you want those back, or take them to small claims court.
No churning, no manufactured spending, all legit charges, very rarely any disputes, only insurance claimed a lost iPhone twice in 15 years and they were legitimate losses. Definitely *not* laundering money, not even by a longshot, I've always paid my taxes in full and abide by the law.
Originally Posted by
hi-guy
By chance did you have a "heated" conversation with customer service? If they determined that you abused them orally, I've heard of accounts being closed for that reason.
I did make some logical and unemotional comparisons to the former personal concierge which was 100x better, but that was some time ago as I simply had to accept the change for the worse with the fee hikes. I try to avoid wasting time with customer service and everyone knows how bad their travel is so I almost never used it (even booking FHR online).
Originally Posted by
MSPeconomist
A pattern of lots of borderline chargebacks could also cause AmEx to fire a customer, but it would need to be huge for someone with this level of spend.
Were MR points earned/used inappropriately? Manufactured spending would fall under suspected money laundering I guess.
Was there ever a financial review or did OP refuse to cooperate with one?
No FR, had one over a decade ago and wasn't an issue then, and I'm in a much better financial position now. Only used points for airline transfers, and all only earned on legitimate spend, no manufacturing of any spend, wouldn't use Amex for that anyway even if I knew how to do this, I prefer Chase points to Amex for the transfers into United and Hyatt.
Originally Posted by
USCTrojan83
Borderline chargebacks? Like disputing transactions?
Nope. Never. Only disputes over the years were quite rare and 100% legit - I never even had any fraud on my card somehow (though I've had with other cards, maybe I was skimmed with those cards at some point).
I sold all my Amex stock. Not much other "voting with my wallet" I can think of to do. Extremely disappointed, I feel a bit robbed considering the annual fees and the initiation fee and how little of the benefits I could actually use during Covid and how worthless some of the benefits were to me (like the gym membership I could never use).