Originally Posted by
partsunknown
Checking my own sanity here:
Current reservation is a TK metal award from TBS-IST-SFO booked on promotional business. Looking to change that to MUC-IST-SFO, with the new first leg departing a day earlier, resulting in an overnight IST connection that is still <24hrs so not a stopover.
The MUS-IST new leg has promotional award avail, but the IST-SFO does not anymore. This is an allowable change to make, just a $25 fee, correct?
I've tried the call center 3 times with 3 slightly different answers. Twice that it's not possible to change just one leg, and a third time the agent started to look but couldn't see any of the same MUC-IST availability I was seeing on the miles & smiles website. Going to try contacting a sales office via email next, if this should be a valid routing change.
No, you won't be able to make this change.
If you look at your eticket receipt, this is probably what it shows regarding changes and cancellations:
REISSUE
Not allowed
With 25,00 USD penalty - (In case of no-show)
REFUND / CANCELLATION
With 25 USD penalty
With 50 USD penalty - (In case of no-show) - In case of no-show
TK has not allowed changes on award tickets for some time.. In practice, I've been able to to make date changes (so just even exchanges) but not routing changes, and I think even date changes are technically against fare rules.