I flew from LHR to GLA on Wednesday night after a 2 hour delay we landed and we were told at the baggage carousel that no bags had been loaded onto the plane.

I had a wedding to attend the next day and my suit was in my checked. I had to buy another suit first thing along with other essential items. I tried to keep costs down as much as possible on this and I’ve probably spent around £300 total. I’m really hoping BA will compensate me for these as the trip has already been very expensive. I booked a one way flight with them LHR-GLA and plan to return to London on the train this Sunday. The bag is still lost after 48 hours now.

Some questions I’m not sure if anyone will know the answer to:

1. My girlfriend and I shared a checked luggage but it was in my name. We are both on the same booking. Are BA likely to pay out for her replacement items.
2. I pay separately to add the luggage at last minute. Am I entitled to a refund for the luggage fee as the services have not been provided for this?
3. Does it matter that my booking is one way and I will not be travelling with BA back?
4. Will holding status (Silver) increase their likelihood of paying out or to paying quicker here? Is it worth trying to contact them at all?
5. I have travel insurance which will pay out up to £400 for essential items replacement (there is an excess on the policy however) should I claim on the insurance and try and claim with BA in addition or should I try and get BA to pay out first and only use the insurance as a back up if they don’t pay?

It’s very frustrating that BA are vague on what constitutes an essential item.