Originally Posted by Jetstreamer

Very confused and frustrated with UA's website ref refundable fares ex LHR.

Booking LHR-BOS on the UK website, filtering by fully refundable, returns the following fare basis as the lowest price option:



Reading the pages and pages of fare rules seems to indicate they are refundable. So far, so good.

However, on the payment page it says the following:



So what gives? This is a straight LHR-BOS-LHR non-stop booking which appears to be fully refundable at the start and then they hide away that it is non-refundable right before you pay.

Worried if I book I am not going to be able to refund it as I effectively agree to the terms and conditions displayed on the payment page ...