Originally Posted by
yurtripper
You realise this yourself now but I *always* expand the rate details to see the full cancellation policy before confirming, regardless of what it describes the rate is in the heading.
I even do this for points bookings because it's a good habit to reinforce.
I agree that it's a good habit to check the policy every time. However, the language chosen to describe this room rate should mean what it implies. To me, "flexible" does not mean "pay later". I'm sick of these companies excusing this type of behavior by saying we should have read the full terms when they very easily could describe the rate as "nonrefundable" instead of "flexible".