Originally Posted by
capedreamer
12 weeks after my original request on March 4, still no tags. AC / AP is now telling me this is due to a "issues with our supplier and their inventory issues with the shortage of plastic."
What a load of bullocks. I'm so tired of this airline and its endless excuses to not deliver a reliable product.
Thought I'd give y'all an update on this saga because it's become downright comical at this point. TLDR is I still have not received my luggage tags + membership card.
After 3 unsuccessful attempts between March and June (no one could ever tell me what happened with them since AC's standard operating procedure is to send via regular mail), Air Canada finally agreed to use FedEx and send with a tracking number and signature requirement on June 23. That shipment was supposedly delivered and signed for on June 27. I say "supposedly" because I was not home that day and definitely did not sign for it. I don't live with anyone else and none of my neighbours have accepted it on my behalf.
On July 6, Air Canada tried again. This shipment was "supposedly" delivered and signed for on July 8. Unfortunately, I was not home again that day and the apparently the same thing happened!
In both cases, even though the shipments were clearly specified as "Direct Signature Required", when I request a proof of delivery on FedEx's website, the space on the PDF where the signature is supposed to be just says: "Proof-of-delivery details appear below; however, no signature is available for this FedEx Express shipment because a signature was not required."
I've raised missing package complaints with FedEx and their response is that the driver claims someone signed for the package. They have not provided an explanation for why there is no signature as proof of delivery.
AC is going to try again. I don't know if I'm just really unlucky or if this is just our post-covid service-degraded world now.
