Originally Posted by
aww3583
I stayed at a Homewood Suites last week that was essentially full. Every parking spot full. My room didn't get cleaned and they were short on toiletries. 3 out of the 7 machines in the gym were broken. A/C in my room was broken. (I found out the hotel was almost full when the front desk agent initially said they couldn't relocate me due to broken A/C. I pushed hard and they eventually "found" me a room.) A/C on the entire top floor was out. Manager's reception had been cut back to 1 day per week. Hallway leading to the gym was cluttered with heaps of unwashed laundry, broken A/C units, and old furniture. All this for $180/night.
This sounds similar, in its own way, to my
most recent Homewood stay.
My three most recent Hampton stays were miserable: 1) A dirty "premium" room which looked out onto a rooftop of HVAC equipment; 2) Another allegedly premium room that was also filthy and had safety issues (we left after two nights of the planned three); 3) A stay that was so bad Hilton Guest Relations refunded the points.
In this same time period, I had five stays at Holiday Inns or Holiday Inn Expresses. ALL were clean and with far better breakfast options than Hampton or Homewood. (I do remember when Homewood breakfasts excellent and with real china and flatware.)
They operate like this because Hilton allows it, I guess..
This! If Hilton corporate cared about the guest experience (in a way that used to be the case) they would crack down on these properties.