Originally Posted by
eng3
Sitting on the ground due to a mechanical issue. Will likely miss my connection. Via the App chat, after alot of back and forth convinced the guy to protect me. He even upgraded my B gate I guess PN>0.
I know I was actually protected, my PNR remarks said:
1ST LEG IS DELAYED AND WILL POSSIBLY MISS THE CONNECTION. MADE AN EXEMPTION TO A HOLD A SPACE ON THE NEXT FLIGHT SINCE PAX IS PREMIER 1K
Speaking of chat, lately I've found it much faster than Twitter. For a while, Twitter was faster but lately, they've gone down hill.
I'm concerned this needed any back and forth discussion to convince the agent of anything - it should have been offered immediately once you connected and told the agent you're misconnecting. However, in my experience, the chat agents are certainly not premier agents or appear highly experienced so I think it's better to call unless you're still in flight and can only use the chat function. My only two chat experiences were very disappointing and aggravating with the agent not grasping the simplest of concepts.