Originally Posted by
arlflyer
Hotels are owned and operated by many different distinct entities, each with their own management philosophies. It's been made clear that Hilton corporate's main priority is not managing a team of roving auditors to ensure that every one of these properties is in lockstep with a detailed brand standard. Thus there will be variation across properties.
There is also massive levels of variation and interpretation from QA auditor to QA auditor. One can ding you for something like dirty tile grout in your public areas or having chips and marks on a table in the employee break room while another will say nothing or tell you it's a violation but they don't care because it's stupid so they move on.
About ten years ago the HWS I worked at nearly failed an audit (not that big of a deal if you do). Eight months later at the next one the score was 20+ points higher. Was there tons of money spent and new standards and LSOPs put into place? Nope. Nothing changed except the auditor. One turned a blind eye and the other had an agenda.