FlyerTalk Forums - View Single Post - Hampton Inn Quality declining?
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Old Jul 14, 2022 | 3:01 am
  #7  
The Road Goes On Forever
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Join Date: Aug 2020
Location: Somewhere in the Mid-Atlantic
Programs: Hilton Honors Diamond
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As another poster already mentioned, this is a property specific issue rather than a brand issue. What a property is able to do/not do/doesn't want to do is controlled on a day to day basis by what the owner/management company allows to be spent on labor & controllables, not Hilton. The staffing of housekeeping and maintenance at most if not all select service properties has been trimmed at best and slashed at worst. The standard is supposed to be on demand opt-in housekeeping with a "full" clean being provided every 4th day. Does that happen everywhere? Of course not.

IME & IMHO, are corners getting cut now more than ever? Of course they are. How can you properly deep clean, maintain and PM rooms when occupancy is very high yet staffing is permanently cut to different degrees? The only possible great equalizer is that full QA audits are occurring now for the first time in two plus years and properties are failing them. Some changes will come out of that but time will tell long term if it's anything of substance (don't hold your breath).
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