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Thread: FAQ 4A1 - Questions relating to the French co-branded FB Amex card
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Old Jul 14, 2022 | 12:14 am
  #29  
Goldorak
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Originally Posted by Ciumpy
Previously I tried using the AXA online form to submit the claim and got an instant denied status when I answered that no airline claim was submited. Is anyone aware if you are required to submit a claim to the airline before you can submit the bagage delayed claim to the insurance company ?
Yes, standard procedure.
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