Originally Posted by steveholt

So, reporting back. I booked the Iconic City View room at the Shangri-La and then paid an additional £100 per night to block into a room that had a bathtub with a view of the city. (The hotel charged me this £100 per night, but then did not offer any FHR upgrade, telling me "thankfully the room you booked is wonderful!") With regards to my requests (tub with a view, close to Tube line), the Shangri-La absolutely fit my requests.

In just about every other way, I was thoroughly disappointed. Service at the hotel was extremely subpar. When we got to our room, the stop function on the Toto bidet did not register or work, which meant that we had to unplug the toilet to prevent the water from running. It took an hour, two calls, and two visits to fix the issue. Routine calls for ice repeatedly required two, sometimes three calls. Wifi would routinely disconnect and reconnect.

Breakfast was dismal. Lukewarm meats and pancakes from the buffet. No variety of a la carte options available. I recognize that this isn't a Shangri-La in Asia, but I had much higher expectations for a luxury hotel.

At checkout, the hotel tried to charge me for the overages at breakfast (a drink each day) and a minibar purchase, even though those should have been covered by the $100 credit. They also put on a 5% discretionary service charge, about which we were not informed at any point before checkout. It took a manager and 20 minutes to fix everything.