Booked a business class ticket which I upgraded using Skywards miles transferred from Marriott bonvoy to travel from LAX to DXB to VIE (two weeks later) and was scheduled to depart yesterday.

After a long ordeal at the checkin counter, with the station manager confused - I was denied boarding and told to contact customer affairs. I did so in the evening LA time, when their phone lines opened in Dubai and told the agent what happened at checkin. Hours later I received a call which informed me that I have been blacklisted from emirates for “abuse of the skywards program” and that I would not be entitled to a refund. What the literal…

Any Insights? Ever happen to anyone here before? I’m trying to resolve this with emirates, but I’ve flown with them for years and never had these issues