Originally Posted by
bayareafamily
Got this offer for $75 (DCA - SFO) and taking them up on it to leave a day early. However, got the ticket changed and the email with travel certs to redeem, but am getting an error message every time I put in the info! Ugh. So back to watching chat/customer care off and on all day waiting for them to come up. I don't know what the issue is... I put in the city of issuance, date, last name and last 4 digits of ticket number but keep getting a note that the claim cannot be found. Shouldn't the credit be in the system pretty much immediately?
The way you're describing the issue sounded awfully similar to my experience. The way the customer care rep explained it to me was that the certificates created by the rebooking never pushed through, it simply notated it on the reservation, hence the need to manually issue the certificates. On the plus side, the rep was able to deposit the certificate into my wallet.