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Thread: Change Your Flight for Exclusive Rewards! (Nominal Travel Credit)
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Old Jul 12, 2022, 2:38 pm
  #52  
Xrayman
 
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 100k
Posts: 923
Originally Posted by bayareafamily
Got this offer for $75 (DCA - SFO) and taking them up on it to leave a day early. However, got the ticket changed and the email with travel certs to redeem, but am getting an error message every time I put in the info! Ugh. So back to watching chat/customer care off and on all day waiting for them to come up. I don't know what the issue is... I put in the city of issuance, date, last name and last 4 digits of ticket number but keep getting a note that the claim cannot be found. Shouldn't the credit be in the system pretty much immediately?
this seems to be the MO of the process. Have tried to do this 4 times and only successfully executed twice. As I’ve previously mentioned when it was for $95 I hung in there for the 40 minutes. When it was for less I just hung up and now ignore.
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