Originally Posted by
G_CIVV
An update on this: Customer Relations replied that "This booking wouldn't be eligible for a full refund, however the full value of the booking can be used towards a future ticket"
This is clearly rubbish given the educated responses above - I will ask for them to reconsider but would CEDR or MCOL be any use in this case?
MCOL would be the easiest purely because I don't think CEDR would see many such cases. But if you will be spending similar sums in the next few months then I would consider the voucher, it's not a ditch that warrants mortality. You could say to them that you will accept the voucher provided some Avios are provided as a customer service gesture, otherwise you will ask the courts to enforce Article 8.1.a. It such a crystal clear provision that I doubt BA would want a hearing on this, but I suspect it happens so inferquently that they are simply unaware of this.