Originally Posted by
Carrisco
Mostly what I hear from the frontend leads at my local WM is that they don't have enough trained reps to run CS and MC at the same time, so the CS desk is always prioritized...
And I have to stand behind a line of people trying to return something without a receipt, return children's toys without all the parts, or little old ladies (bless their heart) that think they were overcharged but turns out they just don't know how to read and comprehend a receipt.
There are a few CS reps that are cool enough to walk down to the MC and help me but it's random and depends on how long the CS line is...
Yep. I have one branch where they have to walk me down the concourse from the CS to the MC to do MOs. I asked why nobody is at the MC, and she said we just don't have enough people.
GEE, maybe if they hadn't killed the MO kiosks and the BP app, they wouldn't require as many employees.
