Originally Posted by
corporate-wage-slave
Ah, yes, I didn't see that. Firstly BA won't upgrade for this sort of hassle unfortunately, I doubt you will be the only person onboard with a tale of woe. You may get a few Avios for it. You should get the 600€ amount if BA didn't get you booked on the second service - if they had then the reduced rate would have been payable, but that seems not to be viable from what you have indicated. Strictly speaking it depends on the cause of the cancellation but you would be on firm grounds if you said it was due to BA not having enough staff.
Thank you and all of you guys for your posts. I finally got back home but it was with almost 10hrs of layover at Heathrow and I stupidly decided to go out of airside zone just to have some fresh air after the red eye flight. I have never ever seen such a long line to security as it was this sunday at T3. It was literally starting outside at ZONE F/G but you could get insinde only through zone A and then go all the way down back to zone G and this was the only way how to get to the upper level. Absolutely insane. Without fast track it would have been for hours.
Anyway sorry for the long intro but I was hoping if you could help me with the claims/compensation process? Here is the finale timeline of events:
- On June 29th at 9pm I received an email that my flight that was due to on July 9th was cancelled (without any specific reason mentioned -
https://take.ms/Pg9HO)
- My first flight was scheduled to depart on June 30th at 6:35 so I find out about the cancellation at London and didn't have time to deal with it at the airport
- I finally got to BA agent (only on the BA LIve Chat) on July 3rd to solve this problem
- There were no available flights from LHR to PRG on the original date (9th July)
- Literally the first next available flight from LHR to PRG were the last flight on July 10th (20:05), there were no other options how we could fly to PRG on Saturday 9th (I asked him if he could try the route via MAD with AA/IB and then IB flight from MAD - PRG, but also completely booked)
- So I was rebooked also on the MIA - LHR leg for the next day (we flew on July 9th instead of July 8th) otherwise I would have been for 36 hours at LHR
- Which means I had to book us another night at hotel (200GBP) + extend the car rental (63 GBP) for an extra day + extend car parking at PRG for 2 days (the BA858 on July 10th also were delayed so we arrived in Prague on July11th after midnight)
Given this information and timeline do you please think that I will be eligible to receive the 600€/person compensation via the EU 261/2004 and also to claim the extra night + car + parking? I unfortunately do not have anything in my hands why was the original BA856 on Saturday July 9th cancelled. I am not sure how can I obtain this information which I am gonna need for the local insurance company.
Thank you very much and sorry for such a long post.