I had the most bizarre thing happen to me recently while staying at a hotel I have stayed at numerous times that I wonder if anyone else has had happen.
1. Stay was booked via our corporate office (as has always been the case on past stays).
2. I called the hotel a couple of days before arrival to make sure they had my Titanium Elite number associated with the reservation. (have always done this in the past) They did NOT but the agent added the number.
3. When I arrived the check-in agent said there was NO number in the system when I inquired about an upgrade......so she added it. I assumed the agent on the phone a couple of days later made a mistake in adding it.
4. When I got the email copy of bill on the day of departure there was NO Bonvoy number listed.
5. Stopped by the front desk to get them to confirm the Bonvoy number was in the system and the agent told me it was NOT. She tried adding it again but could not get the system to accept the number.
6. Supervisor showed up but could not get the number added as well and said he would follow up with Bonvoy Dept. He said the number was showing as "inactive" which seemed very odd.
7. After departure I got an an email from Supervisor saying my Bonvoy number was "INACTIVE."
8. Of course I responded saying it wasn't inactive since I had just had a stay the week before and had several stays booked after the departure and they were all showing in my account. I reminded them that I had stayed at the hotel numerous times before.
9. After getting no resolution and no points posting, I of course filled out a missing stay request online after about a month of no points posting.
10. Points posted but NO one has addressed the fact that I was told the account was "inactive" and if that has been resolved.

I stay at the hotel several times a year so the resolution on the account being "inactive" is actually more important to me than the points. Has anyone else had a similar situation? How can a hotel show an account as inactive when it is clearly not? Bonvoy CS has been completely useless in confirming what went on here since every time you get an email from them it is from a different agent and each one doesn't seem to understand the real problem and just keeps saying they will research and credit the points...and now that the points are credited the task is done for them.