FlyerTalk Forums - View Single Post - 11 Jul : Cancelled flights departing - empty - from LHR
Old Jul 11, 2022 | 6:34 am
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Originally Posted by KeaneJohn
I’m seeing on twitter that HAL have mandated air,Ines cancel a number of flights from T3 today as they can’t cope. HAL has also mandated that the airlines can’t offer same day rebooking. I guess if they do it’s just like moving the deckchairs on the Titanic. Surely however this shouldn’t be allowed and the CAA/DOfT should be stepping in.
The requirement in law is that airlines offer a rebooking option "at the earliest opportunity", and the CAA's guidelines (not law) is that airlines should provide a same day replacement. Ultimately customers can over-ride this, if the airlines refuse to rebook the same day then the customer can make their own booking, if what they do is deemed proportionate and reasonable. But yes, hopefully it isn't true, but I can see if HAL's number one priority is to get rid of its customers, this is one way to do it.
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