Originally Posted by
Flying Yazata
For future reference and as a lesson to learn: if you have been ticketed by a TA/OTA, your first port of call should be this ticket vendor, if the airline is unable to assist with the ticket issued by them or you're not able to get in touch with them.
I don't aagree with that. This is of course true in the normal pre-flight period, but for a cancellation on the day - as happened here - after the flight has gone to airport control, I would say that airline ticket desk at the airport is indeed the best port of call to try and find an optimal solution, as airport disruption teams have more tools in their box than reservation teams (which the TA will be dealing with).