Just over a month ago, I got a response from BA indicating that they would provide me a partial refund for the middle seat in CE bring occupied (back in Feb). They also said they'd be in touch soon.
Naturally nothing has been heard since, which I am assuming is because someone has to go and calculate the refund manually. I get this, but at the same time the complaint was initially raised more than 4 months ago. At this stage, is the only option to wait, or is it worth taking to MCOL given the amount of time it's taking. I am not sure whether the current state of play is really a dispute, given they have agreed to partially refund me. Of course, it might become one again if they try and fob me off with £25 or something!
Any thoughts? I imagine contacting them will be pointless. Wish they'd just bunged me some avios tbh.